More than ever, business today revolves around consumers rather than companies, and it is the consumers who dictate business outcomes. According to a recent Walker study, by 2020 customer experience (CX) will overtake price as the key brand differentiator, with customer interactions occurring at every stage of the buying journey. This heavy customer focus is driving companies to adopt new,
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Keeping that in mind, here is a list of the top three selling books on leveraging networks. Business Professionals who are interested in innovation management and change management will find these books very useful
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The rapid rate of digital transformation ensures that technology companies are in a prime position to plan for the future. These companies are at the very cutting edge of the link between new tech and the way businesses are run
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Today, with conversational apps, we can start postulating how this will impact daily operations in business over the next 15 or so years
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With the economy and worldwide markets changing so much with every passing year, businesses are challenged to change their current models to stay relevant. And with The Fourth Industrial Revolution becoming increasingly likely, there are so many great opportunities for service organizations to take a step to the next level. Despite the changes that we are anticipating in the coming
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Machine learning can help you to transition your business model while create a network effect
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Enhancing Your Customers’ Experience Enhancing your customer’s experience is an absolute necessity in the digital era of fierce competition for attention, views, and B2B (business to business) and consumer dollars. If you are not continuously innovating your service processes to offer the very best customer experience you are likely falling behind your competition. Why It’s So Important Take as an
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