Category Archives: Allgemein

Focus On Customer Experience – Your Customers Will Thank You

More than ever, business today revolves around consumers rather than companies, and it is the consumers who dictate business outcomes. According to a recent Walker study, by 2020 customer experience (CX) will overtake price as the key brand differentiator, with customer interactions occurring at every stage of the buying journey. This heavy customer focus is driving companies to adopt new,

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Why You Should Consider Leveraging Networks on Your Digital Business Model

With the economy and worldwide markets changing so much with every passing year, businesses are challenged to change their current models to stay relevant. And with The Fourth Industrial Revolution becoming increasingly likely, there are so many great opportunities for service organizations to take a step to the next level. Despite the changes that we are anticipating in the coming

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Enhance the Customer Experience Of Your Service Function With Machine Learning

Enhancing Your Customers’ Experience Enhancing your customer’s experience is an absolute necessity in the digital era of fierce competition for attention, views, and B2B (business to business) and consumer dollars. If you are not continuously innovating your service processes to offer the very best customer experience you are likely falling behind your competition. Why It’s So Important Take as an

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