Category Archives: Digital

Why You Should Consider Leveraging Networks on Your Digital Business Model

With the economy and worldwide markets changing so much with every passing year, businesses are challenged to change their current models to stay relevant. And with The Fourth Industrial Revolution becoming increasingly likely, there are so many great opportunities for service organizations to take a step to the next level. Despite the changes that we are anticipating in the coming

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Enhance the Customer Experience Of Your Service Function With Machine Learning

Enhancing Your Customers’ Experience Enhancing your customer’s experience is an absolute necessity in the digital era of fierce competition for attention, views, and B2B (business to business) and consumer dollars. If you are not continuously innovating your service processes to offer the very best customer experience you are likely falling behind your competition. Why It’s So Important Take as an

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Create Meaningful Customer-Employee Experience through Digital Solutions with Design Thinking

We are living in an era of constant change, which is radically affecting the sustainability of business today. An organization that is not agile and versatile will not have a long future. The advent of disruptive technologies can make solid and reputable business models redundant very quickly. In 1985, Alvin Toffler (“The Third Wave”) described the “prosumer”, the intelligent and informed

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Advance Your Organization With an Effective Innovation Portfolio

Innovation is one of the most important drivers of growth. Even the best technology developed by your organization cannot deliver success without focus on your business strategy and the goals of your organization. Being goal oriented may sound like a given. However, you may be quite surprised to learn that many organizations around the world that develop technology do not

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Leverage Your Organizational Networks Most Efficiently with BLOCKCHAINS

Experiencing a Digital Transformation As 2016 has peaked, beginning its slow decent to 2017, businesses are facing a great many changes to the global commerce landscape. Let’s face it; the world is getting smaller. And with it, a rising consumer base. Now, of course this isn’t bad news, as being able to market to a global audience is something that

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Current Challenges & Future Success in 2020

Summer Reading: Future Success The Summer time is in full effect and is a great time to reflect on new and innovative ways to improve your business. With the integration of technological advancements, there are many options to consider. Below are my top 3 pieces of literature that will inform you on how to stay in the know and ahead

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