Category Archives: Digital

Current Challenges & Future Success in 2020

Summer Reading: Future Success The Summer time is in full effect and is a great time to reflect on new and innovative ways to improve your business. With the integration of technological advancements, there are many options to consider. Below are my top 3 pieces of literature that will inform you on how to stay in the know and ahead

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Innovating the Service Function of Your Organization in the Digital Era

Strategic planning offers an unparalleled view, allowing for greater diversity and simplification in regards to service delivery. From receiving instant updates on service delivery planning to being informed of new service offerings and products – customer service in the digital era must be quicker – faster – more efficient. Although many of today’s global brands prescribe strongly to the use of CRM,

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Three Steps to Digital Readiness

Digital readiness is the difference between making and breaking your business proposition. It reflects the maturity level of your organization and ability to identify appropriate digital services that bring value to your customers. Hence, digital readiness has become the prerequisite for remaining abreast of the market, consumer demands, and competition. Digital readiness is part and parcel of the bigger revolution

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