Category Archives: Transformation

Current Challenges & Future Success in 2020

Summer Reading: Future Success The Summer time is in full effect and is a great time to reflect on new and innovative ways to improve your business. With the integration of technological advancements, there are many options to consider. Below are my top 3 pieces of literature that will inform you on how to stay in the know and ahead

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Innovating the Service Function of Your Organization in the Digital Era

Strategic planning offers an unparalleled view, allowing for greater diversity and simplification in regards to service delivery. From receiving instant updates on service delivery planning to being informed of new service offerings and products – customer service in the digital era must be quicker – faster – more efficient. Although many of today’s global brands prescribe strongly to the use of CRM,

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