Tag Archives: processes

Merge Fragmented Service Expert Groups for One Common Service Component of Your Platform

Innovative service functions leverage technology platforms and service components to move away from their traditional roles by accommodating the new, high-value-added services and business models. An efficient method of strengthening the service component of a technology platform is by identifying and merging fragmented service expert groups within a service function. UNDERSTANDING INTERNAL FRAGMENTATION Service experts act in a supporting role,

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Organizational and Personal Advancement Through Leveraging Networks

Organizational and Personal Advancement I believe that many leaders of organizations unfortunately miss what I feel to be their most valuable personal achievement: leveraging networks. I first came to this notion while reading Herminia Ibarra and Mark Lee Hunter’s article “How Leaders Create and Use Networks.” The world today has a few great thinkers, but many pontificators who think their ideas are

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